Platform features
A focused toolkit for customer conversation operations.
Arnold Connect brings the core WhatsApp business workflows into one clean workspace for authorised teams.
01
Shared Team Inbox
Centralise supported WhatsApp conversations and keep ownership visible across authorised agents.
InboxLive
Conversation AAssigned · Support
Conversation BNew · Sales
Conversation CPriority · Operations
02
Multi-agent
Assignments, queues and handoffs help teams coordinate customer handling.
03
Contacts & Context
Keep customer details, labels and recent conversation history nearby.
04
Analytics
Review workload, volume and response activity through operational views.
05
Automation
Use configurable rules for routing, tagging and handoff.
06
Embedded Signup
Where supported, connect eligible business assets through Meta’s authorised onboarding flow.